FAQ
Morose Concept
1. What are the delivery times?
Our delivery times vary depending on your location and the delivery method chosen when placing your order. In general:
- FRANCE: 1 Week (working)
Once your order has been shipped, you will receive a confirmation email with a tracking number to track the status of your delivery.
2. How can I track my order?
As soon as your order is shipped, you will receive a confirmation email containing a tracking link. If you haven't received this email or if you encounter any problems, please feel free to contact us at moroseconcept@gmail.com .
3. What payment methods do you accept?
We accept the following payment methods:
- Credit/debit cards: Visa, MasterCard, American Express
- Other secure options are available at checkout.
Your safety and satisfaction are our priority. All transactions are secure and your information is protected.
4. Can I modify or cancel my order?
Once your order has been placed, if you wish to modify or cancel it, please contact us as soon as possible at moroseconcept@gmail.com . We will do our best to accommodate your request if it is submitted before the order is shipped.
5. What are your return and exchange policies?
We hope you are happy with your purchase. If, however, you wish to return or exchange an item, you have 30 days from the date you received your order. Items must be returned in their original condition, unworn and unwashed, with all tags attached. To initiate a return, please contact us at moroseconcept@gmail.com . In the event that an item is out of stock, you will receive a full refund.
6. What are the return shipping costs?
Return shipping costs are the responsibility of the customer, unless the item received is defective or does not match the order. In this case, contact us at moroseconcept@gmail.com and we will provide you with the necessary information to make the return.
7. Do you offer specific sizes?
We strive to offer clothing that suits all body types. Consult our Size Guide on each product page to find the fit that best suits you. For any questions regarding sizing, you can contact us directly.
8. Where are your clothes made?
At Morose Concept, we are committed to offering high-quality clothing, designed and manufactured with care. Our garments are made from rigorously selected materials to guarantee comfort and durability, while adhering to ethical and environmental standards. Our clothing is produced in our partner factory in Shenzhen, in facilities that prioritize respect for workers.
9. How can I contact you?
For any questions or concerns, you can contact us by email at moroseconcept@gmail.com . We are committed to responding to all inquiries as quickly as possible.